Comprehensive technical maintenance and communications support services for Concasa
Company
Concasa is a company dedicated to industrial construction and maintenance in port and logistics environments.
After implementing various solutions and integrations, we continued our work with a comprehensive maintenance service that unified electrical, mechanical, and communications tasks, reducing downtime and ensuring that all systems operated reliably.
Challenge
Establish a technical service capable of covering multiple areas in a coordinated manner: replacement of lighting fixtures, light mechanical maintenance, repair of connections, lubrication of machinery, supply of components, and advanced configuration of communications and servers.
The main objective was to ensure operational continuity in all areas of infrastructure through rapid, traceable interventions aimed at reducing repetitive incidents.
Problem
- Lack of centralized maintenance
Tasks were distributed among different suppliers, making control, traceability, and prioritization difficult. - Recurring incidents
The lack of preventive maintenance led to repeated failures and unnecessary downtime. - Connectivity issues
Network systems, servers, and 4G communications required precise configurations and periodic adjustments to ensure stability. - Dependence on urgent replacements
The lack of planned supply caused delays in critical repairs.
Solution
How we do it?
Surcontrol implemented a comprehensive technical service combining electrical, mechanical, and communications maintenance, with direct intervention on critical equipment and continuous support.
- Electrical maintenance
Replacement of light fixtures, optimization of lighting in work areas, and complete system verification. - Mechanical maintenance
Inspection and lubrication of machinery to prevent wear, recurring failures, and unplanned downtime. - Repairs and connection adjustments
Correction of wiring, panels, industrial connectors, and essential auxiliary systems. - Immediate supply of components
Replacement of key materials to avoid downtime on site. - Advanced configuration of communications and servers
Adjustment and fine-tuning of local networks, internal servers, and 4G systems, ensuring stability and permanent availability.
Results
- Technical availability close to 100% for critical machinery and systems
- Substantial reduction in repeated incidents thanks to preventive maintenance
- Optimized response time for repairs and replacements
- More stable communication and servers configured to support continuous operation
- A single comprehensive service that centralizes maintenance, repair, and technical support